Deliveries

Where do you ship from? We ship from the UK and more precisely not far from London.
Where do you ship to? For now, we ship to the UK, Europe and Switzerland. 

UK deliveries:

  • For Standard Delivery: £3.6 (Free for orders over £60) with Royal Mail. Your order will have a tracking reference and usually arrives within 3 days.
  • For Next Day Delivery: £7.2 with DPD. If you place your order before 4 P.M., it will be dispatched on the same day, you will also have a tracking link to follow your delivery.

EU Deliveries:

  • EU Standard Delivery: £9.6 to £10.5, orders will be dispatched with a Standard Tracked service. Orders usually arrive within 3 to 6 days.

Switzerland:

  • International Tracked: £9.6, orders usually arrive within 3 to 6 days. You will have to pay customs fees on delivery too.

Outre Mer:

  • International Tracked: £30.

Where is my order? You will receive your track number by mail as soon as we ship your order.
Any questions? Contact us at customerservices@lumen-vitae-skincare.com

Returns

Can I try the products, and if I don’t enjoy them, return my order and get a refund (money back guarantee)? Yes, you can. Within 30 days after you received your order. You can choose the carrier of your choice but the cost of return will be at your charge.

Process of return:

  1. Obtain pre-approval for a refund
    1. Contact customerservices@lumen-vitae-skincare.com to notify us. 
    2. We can accept any Lumen Vitae product(s) as long as it is at least half full. 
    3. We will send you a return form to complete and add into your parcel.
  2. Send us your product
    1. Pack safely the product you wish to return, we recommend using a tracked service as we are not responsible if your product is lost on the way.
    2. Enclose the completed return form that we provided in the parcel.
    3. You can send the tracking number to us. We must receive the products 3 weeks maximum after we sent you the return form.
  3. Receive your refund
    1. Upon receipt of your parcel, we will check the product(s) and the return form. You will receive a confirmation email from us.
    2. The refund will then be processed within 5 working days, directly on the payment method you used to place your order.

And voila!
If you have any questions or doubts while reading this, feel free to chat with us by using the chat functionality available.