Account

By registering you become eligible to many benefits: 10% off your first purchase, receive beauty tips directly in your inbox and enjoy a smooth shopping experience without having to enter your delivery details every time.

We are very sorry to see you leave darling. But in any case, just go to any newsletter mail you received, scroll down and select “unsubscribe now”.

We are going to miss you! Do you know that keeping your account is free and gets you many benefits? A smooth shopping experience, beauty tips, discounts, etc.

If you still want to close your account, please send us a request at customerservices@lumen-vitae-skincare.com

It is utterly up to you if you want to place an order as a guest! Just know that if you register, you access many benefits such as immediate 10% off your first purchase, a smooth shopping experience and beauty tips.

  1. Create an account.
  2. Go to “My Account”.
  3. Copy your referral URL on the dashboard.
  4. Share your referral URL with your friends.
  5. Every time your friends will make a purchase on lumen-vitae-skincare.com, you’ll get a coupon by mail and on the dashboard.
  6. Use your coupon on the checkout page to enjoy £10 off.

Delivery

We can deliver to Europe, Switzerland, Martinique, Guadeloupe, Reunion, and will be opening new countries in the future. Subscribe to our newsletter and be the first to know about new countries where we can ship!

UK deliveries:

  • For Standard Delivery: £3.6 (Free for orders over £60) with Royal Mail. Your order will have a tracking reference and usually arrives within 2 to 3 days.
  • For Next Day Delivery: £7.2 with DPD. If you place your order before 4 P.M., it will be dispatched on the same day, you will also have a tracking link to follow your delivery.

EU Deliveries:

  • EU Standard Delivery: £9.6 to £10.5, orders will be dispatched with a Standard Tracked service. Orders usually arrive within 3 to 6 days.

Switzerland:

  • International Tracked: £9.6, orders usually arrive within 3 to 6 days. You will have to pay customs fees on delivery too.

Outre Mer:

  • International Tracked: £30.

You can return your order up to 14 days after the delivery date if you want to, this is your Cooling Off Period. Products that are unopened, undamaged, unused can be refunded. If you wish to proceed, please contact us by sending an email to customerservices@lumen-vitae-skincare.com. You will be asked to provide:

  • The order reference number.
  • The name and email address used.
  • The list of product(s) that you wish to return.

We will confirm the delivery address by replying to your email. We advise you to use a tracked service and to securely package the product(s). Upon reception, we will check your items and process the return within 14 days. The refund will be credited on your initial payment method.

Contact us via customerservices@lumen-vitae-skincare.com and we will help you with your delivery.

We always ship products with a tracked service. You should receive an email with a tracking reference or tracking link to follow where is your order. But if you have difficulties finding it, contact us via customerservices@lumen-vitae-skincare.com and we will assist you.

Payment

Lumen-vitae-skincare.com is SSL secure and PCI compliant. Meaning shopping on our website is utterly safe in terms of web security. A quick tip: always check in the URL bar if there is “HTTPS” and not “HTTP”. “HTTPS” means the web page is secure and you can shop serenely.

We do not store your payment card details on our website for your safety.

You can use one promotion per order.

The best way to get our latest promotions is to subscribe to our newsletter. You will always be the first to know when and what are the future promotions to come.

Products

Lumen Vitae products are formulated with few, as natural as possible and always non-toxic and non-controversial ingredients. Though, technically, it is possible to be allergic to literally anything. Even sun or water.

First, please check the ingredients list.

Then, if you think you are having an allergic reaction, please stop using the product and check your GP.

We use many natural ingredients. Based on the season they were harvested and many other elements, it is normal for the colour, scent and texture to not always be the same and to change with time.

Please, store your products in dark and dry places.

Lumen Vitae formulations are made in France.

The packaging (jar) is made in Italy.

The box is made in the UK.

You can recycle boxes, jars and caps as you usually.

Technically, you can even compost our cardboard boxes!

The pomp though has to be thrown in general garbage.

Our formulations do not contain excessive amounts of touchy ingredients. Though, Ray of Light and Moonlight do have a small amount of essential oils (Ho Wood & Geranium) that you may choose to avoid. If you have any question, you should refer to your GP.

Ethically, we would never test our products on animals. Plus, Lumen VItae products are manufactured in Europe where the law forbids animal testing.

Ray of Light, Moonlight and Radiant Glow are suitable for vegans.

Primal Light is not suitable for vegans.

We do not use toxic or controversial ingredients.

All our products are free from:

Parabens, phenoxyethanol, endocrine disruptors, petrochemicals, silicones, sulphates, PEGS, mineral oils, synthetic fragrances/colours.

Note: Those ingredients are not necessarily bad, they just don’t meet Lumen Vitae standards in terms of either results or ethics. 

We only use preservatives allowed by Cosmos standards.

Cosmetic preservatives allowed by Ecocert and COSMOS are considered more skin-friendly than some traditional preservatives. Most are naturally occurring in botanicals.

It means that instead of using a water base for our products, we use an aloe-vera base to provide even more benefits to your skin.

*Radiant Glow is water-based as it has to be as light as possible. We plan to switch to a botanical water base in the next batch.